Returns & Exchanges
Due to the perishable nature of our non-alcoholic apéritifs, we are unable to accept physical returns of opened or unopened bottles. If your order arrived damaged or you are unsatisfied with your experience, please contact our team within 14 days of delivery for a resolution.
Inspect Your Shipment
Upon arrival, please check your Ghia bottles and glassware for any signs of leakage or breakage during transit.
Gather Documentation
If your product is damaged, take clear photos of the shipping box and the affected items to help us process your claim quickly.
Contact Support
Email our customer care team at [email protected] with your order number and the photos you collected.
Receive Resolution
Our team will review your request and issue a replacement or a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing